T-shirts

What is the process of printing the T-shirts?

We offer white polyester T-shirts and use the sublimation method for printing.

I have an infant child. Do you offer a kid’s range?

At the moment we do not unfortunately. We would love to introduce a kid’s range and a range for larger people. Hopefully we will be able to do so soon.

Do you offer T-shirts in colours other than white?

From our experience, white is the two most sought after colour and hence we are currently limited to white. We might introduce more colours depending on the demand.

Where do you source your material from?

We source our raw material and substrates from reputable manufacturers and dealers located in the New Delhi region. In some of our material we actually pay a premium instead of saving a few bucks, even if the lesser priced material is largely indistinguishable from the more expensive one.

Can the T-shirt be machine washed?

Yes they can be machine washed.

How many washes will the T-shirt last?

It really depends on a variety of factors – the weather, your body chemistry (how much do you sweat), the kind of activity during which the T-shirt was worn, whether it is sun dried or dried in the shade, etc. On average however, you should expect about forty to fifty washes before there is visible fading of the print.

Coaster and Tiles

What material are the coasters and tiles?

The coasters are printed on a substrate of MDF. We can also print the same designs on ceramic. You will need to send us a request for the same via email. The tiles are ceramic.

Can these be washed?

Yes, they can be washed. Do not scrub it too aggressively though. Use a mild detergent to clean the surface.

Can you print my holiday photos on a set of coasters?

Yes we can. We have a facility where you can choose your photos, design your product and send us the finished design to print. Send us an email and we will take it from there.

Canvas

Does the canvas come framed?

Yes, we do frame it before we send the canvas to you so that it is ready to go up on your wall as soon as you receive the package.

Do you use water-based paints? How do I protect my canvas?

The print is made using water based inks. However, each canvas is also coated with a clear varnish to protect the surface. Do not worry about damage.

Custom printing

Can I send you my own design?

Of course you can. We love to customise stuff for our Islanders. Just send us a high quality image and tell us what you want it to be transferred on and we will do the rest. And no we do not charge a premium for any such  customisation.

Gifts

Can I purchase a product to gift to someone?

Of course you can. In fact, we encourage you to do so. All you will need to do is to enter an alternative shipping address instead of your regular address.

Do you offer Gift Cards?

Yes, we do. Visit this page and you can buy a Gift Card.

Affiliate programme

Can I become a Matlock Island affiliate?

Yes you can. Visit this page and register.

Shipping, returns, etc

Do you offer COD?

No, we do not offer COD currently. We are thinking of introducing this option in the future.

What if I want to return the product I purchased?

Do go through our Returns Policy.

Miscellaneous

Can you print on any surface?

Though we would love to say yes, but at the moment we cannot print on every surface we desire. We are limited to polyester T-shirts, other cotton fabrics like canvas and denim, ceramic items like mugs, plates, coasters, snack mats, MDF coasters, etc.

Do you offer any discounts?

Not at the moment, but then we do offer discounts during festive occasions. You will need to keep visiting the website to see if any offer is currently running. Additionally we encourage you to follow us on Facebook to keep abreast of developments.

Can we place bulk orders?

Yes you can. You could modify your quantity when adding the product(s) to your cart or during Checkout.

I am a designer. Can I send you designs to be incorporated in your products?

We would love to hear from you and look at your designs. Do send us an email and we will take it from there.

I want a T-shirt with the Superman logo. Will you print it for me?

Unfortunately no. We do not print anything with designs that might have potential copyright issues. All the designs we offer are either designed in-house or are sourced from copyright free sources.

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